Shipping & Returns – Yalanji Supplies Pty Ltd
Shipping Information
At Yalanji Supplies, we are committed to delivering your orders efficiently, securely, and cost-effectively across Australia.
- Order Processing: Orders will be dispatched once full payment is received. Orders placed before 2:00 PM (AEST) on business days will generally be processed the same day. Orders placed after this time will be processed the next business day.
- Delivery Timeframes: Standard delivery times range between 1 to 5 business days, depending on your location. Express delivery options may be available on request—please contact our customer service team to discuss availability and additional charges.
- Freight Partners: Deliveries are handled by Australia Post and reliable third-party freight providers. Standard deliveries occur Monday to Friday between 9:00 AM and 5:00 PM (excluding public holidays), in accordance with the carrier’s terms and conditions.
- Delivery Conditions: Please ensure that shipping details are accurate, as we are unable to redirect orders once dispatched. A signature may be required upon delivery. If no one is present at the delivery location, a card may be left with instructions for collection or redelivery.
Freight & Delivery Charges (F.I.S. Schedule)
We offer competitive delivery rates, with Free Into Store/Site (F.I.S.) thresholds available for qualifying orders:
|
F.I.S. Value (ex GST) |
Region |
Delivery Charge (ex GST) |
|
$350 |
Metro NSW, ACT, VIC, QLD |
$0 |
|
$350 |
Regional NSW, VIC |
$15 |
|
$350 |
South Australia |
$20 |
|
$500 |
Tasmania |
$30 |
|
No F.I.S. |
NT & All Other Regional Areas |
Price on Application (P.O.A.) |
Note: Yalanji Supplies reserves the right to determine the shipping and freight rates applicable to each order at its sole discretion.
Orders containing large, heavy, or bulky items may incur additional freight costs. If applicable, these charges will be confirmed with you prior to dispatch.
Returns & Refunds
We are committed to your satisfaction. If you need to return an item, please follow the procedures below:
Defective or Damaged Goods
- Notify us in writing within 48 hours of receiving your goods.
- A Return Authorisation Number (RA#) must be obtained prior to returning goods.
- Returned items will be assessed. If deemed faulty, a replacement, credit, or refund will be arranged.
Change of Mind / Non-Defective Goods
- Returns must be made within 7 days of delivery.
- Items must be unopened, in their original packaging, and in resalable condition.
- A 10% restocking fee applies, and the customer is responsible for return freight charges.
Special Orders
Special Buy-In or custom-manufactured items are non-refundable, except where a fault is verified by the manufacturer.
Transit Loss, Short Deliveries & Claims
- Claims for damage, shortage, or loss in transit must be made in writing within 10 business days of receipt of goods or invoice—whichever is later.
- Claims for pricing discrepancies must be submitted within 7 days of delivery.
Consumer Rights
Our goods come with guarantees under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the goods fail to meet acceptable quality standards and the failure is not major, you are entitled to have the goods repaired or replaced.